Squeaky Chairs

March 21, 2008

Suggestion/Comment

Get chairs that squeak less.

Response 

As with any source of annoyance within the library, we are glad you made us aware of the issue.  If we can possibly do something to make quiet areas more quiet and silent areas more silent, we want to know of issues. However, in this case we just tried a variety of chairs throughout the library and didn’t notice any squeak problems.  An occasional “pop” when we got up or down was noticed but not any larger issues. What we did find bothersome, was that the rolling chairs noisily bumped on the carpet when moved.

So in this case and others like it, if you can come to the Service Desk (or find a nearby staff member anywhere in the library) and let us know specifically which type of chair you are talking about and when this is occurring, we will better be able to address your concern.  In addition, if you see any chairs or other pieces of furniture that need repair or attention in any other way, please let us know and we’ll do everything we can to rectify the situation as soon as possible.

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Paper Cutter Noise

March 21, 2008

Suggestion/Comment 

Move the paper cutter off of the back wall in your office areas facing the 2nd floor tables on opposite side!!  Very loud.

Response 

We apologize for the noise of the staff paper cutter.  We did not realize that this was heard through the wall and disturbing  those of you trying to study and read.  We have moved the staff paper cutter to an area further away from the wall. We hope this helps.


Quiet/Silent Zone Clarification & Cleanliness

March 18, 2008

Suggestion/Comment

“1. How is it possible to have 2nd floor be a ‘Conversation Zone’ and the 3rd Floor, 2-person tables directly above them as a ‘Silent Zone?’

2. If the 3rd floor is a Silent Zone, [shouldn’t there be] signage along the entire area of 3rd floor?

3. Some tables get quite dirty and sticky. Are they cleaned daily?”

Response

One of the issues that almost every modern library must deal with is how to manage sound in a space built to handle multiple uses. On a daily basis we must have space to accommodate those who want to study, surf the web, work on group projects, and a myriad of other activities. Our designation of one floor as Conversational and the other as Quiet or Silent is not a perfect means to insure total silence. However, we see it as a reasonable way to let our users know that there are some areas where it is appropriate to talk and some where low voices or no talk is more appropriate. This is not to say we are closed to hearing from our users on how we can make improve the use of any of the Library’s spaces. We would love to hear your ideas!

As for more signage, we try very hard to balance the need to communicate with our users and not overwhelm them with signage that, if overdone, can quickly fade into the background. We will take a look at our signage deployment and see if we can improve our coverage without it becoming “illustrative noise.”

Finally, we do try to keep all areas of the library clean and ready for use on a regular basis. If you ever come across a space or table that needs to be cleaned, please let us know. Your help allows us to better serve all users. Thanks!