Talking in the Library

February 19, 2008

Suggestion/Comment

“Talking in library. People forget that people are still studying in the computer area and decide to talk about dinner plans or exams. Maybe more signs or bigger signs to remind them that they still need to keep their voices down.”

Response

Thanks for letting us know about your concerns. We try very hard to make sure that Ebling Library provides spaces for people to talk and to study. For example, the entire second floor is considered a “conversation” zone, a place where patrons should feel free to talk in normal tones. We think this helps encourage group study and work — one of our goals in setting up the InfoCommons. The entire third floor is set aside as a silent zone, a place that allows those who want to study to do so without interruption. Over the last several months we have been placing signs on the third floor to remind our patrons that it is an area for study not talking. Please do not hesitate to let us know at the Service Desk if you ever feel that other patrons around you are being too loud for the area in which you are sitting.

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Log-in Time & Headphones

February 12, 2008

Suggestion/Comment

“Resetting the PC’s after logout makes logging in take much longer. Also, loading applications like Firefox take longer. Why not a global nightly reset of all machines? Also, files saved to the desktop are lost. Finally, why no more headphones on each machine?”

Response

As mentioned previously, we have modified some of the software that starts when the computers are logging in. We believe this will reduce the PC’s start-up time.

Each PC is reimaged every night, so our guests start off each day with a “fresh” computer. This allows us to protect the machines from malicious software as well protect the privacy of our guests. The downside of this is that unless data is placed on the public drive of the InfoCommons PC’s (sorry, nothing comparable on our non-InfoCommons machines), it will be lost.

Finally, the decision to move most of our headphones to the Service Desk was driven by the number that were stolen or destroyed in the past when we kept them by the PC’s. To avoid having to continuously replace headphones, a policy decision was made to have them available for check-out. Please feel free to ask for a pair at the Service Desk if your PC does not have any — it takes just a couple minutes to check them out.


Slow Log-on Time on PCs

February 12, 2008

Suggestion/Comment

“Can you please work on speeding up the log-on time on the PCs. It takes nearly 2 minutes!”

Response

We apologize for the amount of time you need to log in to our computers. We are aware of the slow speed of the log in process and have been working on a partial solution. We do not have complete local control over the speed, but have modified some of the settings for the anti-virus software in hopes that this will help. It appears to have cut the time needed to login to about 1 minute. Please let us know if this still remains a problem for you.