It’s cold in here, maybe!

May 13, 2016

Suggestion/Comment:

It is always so COLD!!! Please turn up the heat to reasonable level!

NOT!!

Response:

So apparently there’s some dispute on how cold it is in here. This is common. In my experience as the main complaint-receiver, I’ve noticed everybody’s comfort zone is different. Complicating matters is that temperatures in the HSLC are mostly regulated by a chilled-water system, which is slow and difficult to adjust.

One tactic I have seen work is moving to another part of the building; temperature seems to vary a lot between floors and areas of the library – near the windows on the east side seems warmest. Also, don’t hesitate to make use of our many blankets scattered about. If you have difficulty finding one, we have some available at the service desk.


Diane is wonderful

July 16, 2015

Question/Comment:

Diane is a wonderful person. She always gives us timely help and support. Anytime when we have some questions, she tries her best to find a way that helps us out. Thanks you Diane!

Answer:

Finally something we can agree on: Diane is pretty wonderful. Thanks for your kind comment.


Food Again

October 13, 2014

Question/Comment:

Set aside an eating/drinking area, and keep food and beverage away from the rest. Beverages will spill, savory aromas are distracting, and grease does linger and hurt paper.

Response:

Thanks for your suggestion. When we moved into this space 10 (!) years ago, the administration embraced a very liberal food & drink policy – something we have stuck with since then, even as everything else around Ebling has changed. We wanted to give the legions of overworked students, faculty and staff a place they were comfortable staying; this entailed letting them eat.

Even if reversing the policy is desirable now, it would very difficult to cram that particular genie back into the (smelly, sticky) bottle. So while we may change policy in the future, especially if the library as a whole gets remodeled,  don’t expect big clean-up soon. If, in the meantime, you encounter any big messes, let the service desk staff know.


Paper towels – more than you bargained for

June 24, 2014

Question/Comment:

Why are the paper towel machines in the bathrooms double-rolled? It seems like a terrible waste of paper. Can we have only one-ply and help out the environment a little?

Response:

The paper isn’t two ply. When two sheets come out, it’s because there are two rolls inside the dispenser. When one roll starts getting low, janitorial will put another one in and feed both through – because the University of Wisconsin didn’t splurge on those dispensers that can switch rolls on the fly. That way, when the low-roll runs out completely, the dispenser will still have towels to dispense, depriving people of the opportunity to complain about it.
The overall idea, I think, is that while two towels are coming out people will be using less of each. So that would be my solution.

 

 


Phone chargers

June 20, 2014

Question/Comment:

It is great to have phone chargers that can be checked out but it is even better to have phone chargers that library patrons can use while they are in the library.

Response:

As it turns out, the chargers for checkout are really intended for in-library use (hence the 1-day checkout period). We could place the chargers in a public area where they would be accessible, but then we would have to somehow secure them against being stolen – a distinct possibility considering how expensive these things are.  That last bit is something I never have found out for myself, but considering this fallen world I can only imagine it to be true.

And securing the chargers in a single place would force everyone to stay one place so their phone won’t be nicked. We have looked into getting charging cabinets (I know College library had one for a while), but they were expensive, difficult to use and not patronized much.

Thanks for the suggestion though. We’re always adding to our charger collection, so it’s good to hear that people use them.


Becoming a bindery

May 29, 2014

Question/Comment:

Ability to bind (spiral) course modules that we print here. Students buy binding supplies. Library has equipment.

Response:

I actually looked into this. Our Information Resources department doesn’t have the equipment to do this, and isn’t excited at the prospect of obtaining it. Spiral binding machines (if you get a good one) are expensive, finicky equipment, which is why we usually contract out for almost all our binding needs.

So your best bet is going to Bob’s Copy Shop, which is also the main campus go-to for our more unusual jobs.


Lights, but on on tables

May 6, 2014

Question/Comment:

Please repair the lamps on the desks outside of the library!

Response:

Hey, an easy one. I’ve actually dealt with these sorts of desk lamps before. I know them, or at least their close relatives. Sadly, though, these desks are outside the library, and so cannot be so lovingly embraced by me. So instead, I have forwarded this to the HSLC building staff.