$5 Bills

Suggestion/Comment

“The copy card loading machine will not accept the “new” bills (specifically $5’s). Can this be fixed, as it’s a hardship!”

Response

We’ve received a lot of comments from customers not happy with this issue. We’re not pleased with it either. The problem is with the new $5 bills only. The computer in the loader does not recognize the new style. We are waiting for Debit Card Central, the Library system unit that manages the loading machines, to update the recognition software. We hope to have this issue corrected within the next couple of weeks. Please accept our apologies for the inconvenience.